FAQ’S & THINGS TO KNOW


how do i go about setting up an appointment?

There are multiple ways! Give us a call in the store, use our message / contact form on our website, or come visit us in person at the store!

HOW LONG IS AN APPOINTMENT?

All bridal appointments are an hour and fifteen minutes, whereas bridesmaid appointments are one hour. Appointments are made on a first-come, first-served basis, and because of the individualized nature of our appointments, appointment variability and availability changes weekend to weekend. Feel free to give us a call to make an appointment, or use any of the platforms for doing so mentioned above! 

what makes the wren experience different from that of other bridal stores?

As a way to try to ensure individualized attention and privacy, Wren only hosts one appointment at a time in our gathering space. This was a decision we made early on as a way to give our brides, their families and their loved ones the attention and experience they deserve and dream of. We believe your wedding day and all of the events leading up to it should be days filled with meaning and significance, and that when you look back at your experience at Wren, it is nothing short of such.

do you take appointments during the week?

Yes! During the week we are open Tuesday- Friday from 10am- 6pm and though we do allow walk-ins to browse our dresses, private appointments can be scheduled for you and your loved ones in our gathering room! We always recommend calling ahead to see if there is availability if you want to try on!

what is the price Range of yOur bridal gowns?

Our bridal gowns range from $1400 to $5500. Most of our gowns fall within the $1600- $3000 range.

what is ORDERING/LEAD TIME ON YOUR gowns?

Bridal gowns typically take 15-20 weeks to ship to store, dependent on designer and the time of year. Bridesmaid gowns take anywhere from 10-15 weeks to ship to us, again, dependent on designer. Rushes are available for some gowns, though they can vary based on the specific gown and the designer, and may require an additional fee.

can gowns be returned or refunded?

Unfortunately, as all of our gowns are made-to-order, Wren Bridal does not permit returns, exchanges, or refunds.

what is your payment policy?

To place the order of a gown (bridal and bridesmaid), we require a 50% deposit at the time of purchase. The remainder of the cost is due when the gown comes in (see our lead times mentioned above), however, you can make payments towards your order at any time following the initial deposit.

how many gowns should i expect to try on during a bridal appointment?

To begin an appointment, the bride and the sales consultant will select between 6-8 gowns to begin, often adding more as the appointment progresses, and the bride’s aesthetic becomes more defined. While there is no set limit, appointments are a finite hour and fifteen minutes, and so it is best to be on -time, as extra time will not be able to be extended out of respect for all brides scheduled that day.

Is there an appointment fee required to book an appointment?

As of April 1, 2019, there will be a non-refundable $25 appointment fee required to book/reserve weekend appointments. This policy is an attempt to reduce no-show appointments and last minute cancellations that hinder other brides from appointment availability. Additionally, this fee helps to maintain the Wren Bridal experience, one that is not only private and intimate, but that is low- pressure, therefore our sales associates are non- commission based and instead focus on the individualized attention each brides deserves. This policy will apply each time you book a weekend appointment. Weekday appointments remain free of charge. Thank you so much for understanding.

What is your cancellation policy?

For weekday appointments, we kindly ask that you give 24-hour notice when cancelling or rescheduling. When cancelling a weekend appointment, we ask that you do the same, however, the $25 fee required at booking is non-refundable even given such notice. If we are given 24-hours notice to reschedule, you will not have to re-submit the $25 fee.